Customer satisfaction is always a top priority at our company. Our goal is to communicate transparently, to act as a reliable service provider for our customers and to supply top-class results. In order to do this, one needs good quality management which promotes the close cooperation with customers, a culture of constructive criticism and reinforces the dedication of the employees. For this reason, VDI/VDE Innovation + Technology has appointed a Quality Management Officer who supports and promotes these processes. Our quality management system has been certified by the TÜV NORD [Technical Supervisory Authority of Northern Germany] CERT GmbH in accordance with the DIN EN ISO 9001:2015 Standard. Naturally, we work in accordance with this standard at all our company’s locations and departements.
Information Security’s Importance at Our Company
Information processing plays a key role for the fulfilment of tasks in VDI/VDE-IT. As a service provider, the handling of confidential information is part of our daily business. This applies in principle to all areas of analysis, promotion and organisation of innovation and technology. However, this applies in particular to the business areas of project management, studies, evaluation, offices, contact offices and regional development. Therefore, the VDI/VDE-IT maintains an information security management system (ISMS) as part of its integrated management system. The aim of the ISMS is to define, control, maintain and continuously improve information security in the company.
The management system was certified for the first time in October 2014 by TÜV NORD CERT GmbH according to the internationally recognised standard DIN EN ISO27001:2013. The scope of the management system covers all locations and all business areas; the most recent proof of the maintenance and further development of the ISMS was last provided in September 2020.